delivery & returns – allergypunk

delivery & returns

Shipping

Allergy Punk ships worldwide. All prices are in AUD 

Click here for currency converter

We use Australia Post and international couriers, which includes a tracking service for security.

All items shipped within 2 business days

Don't see your country listed? Please email us for a shipping quote

For larger international orders please contact us for a more economical shipping quote

CONTACT US: info@allergypunk.com.au

 

AUSTRALIA

Shipping in Australia

Only $7.95 for all orders under $100 

And only $10.95 for orders over $100

The more you order, the more you save! 

Orders are shipped within 2 business days. Please allow up to 10 working days depending on your location. We also offer Express Post options.

We offer a secure and reliable shipping for all our orders. All orders are shipped with Australia Post and include a tracking service for your security. You can track your order when you receive your confirmation email with tracking advice. 

track your order

All orders over $100 also include shipping with signature on delivery service.

 

International Orders

All prices are in Australian Dollars - AUD

International shipping costs are based on weight. Allergy Punk products are generally light weight. 

Allergy Punk offers secure and reliable shipping for all our international orders. 

All orders, other than economy air, are shipped with an international tracking service for your security. You can track your order when you receive your confirmation email with tracking advice. 

track your order 

All orders are shipped within 2 business days. Average delivery times are 3 - 10 working days depending on your location. 

 

Please note: Customs and import duties / taxes may be applied to international orders when the shipment reaches its destination.

Such charges are the responsibility of you the recipient, such charges for your order vary from country to country. Contact your customs office for details. 

For special orders, or any queries or international queries/orders we love to hear from you. We can give our best economical shipping quote, just email us 

contact us:  info@allergypunk.com.au

 

Returns:

Allergy Punk values customer satisfaction.

Returns policy:

We do our best to ensure that you receive the correct order, and that items are in good condition.  However, if your item arrives damaged or defective or if the wrong order has been sent to you - please notify us immediately and we will do our best to rectify the order as quickly as possible. Email your details to info@allergypunk.com.au

To be considered for an exchange of a defective item please make contact within 10 days of receipt of delivery.

The item should then be returned by mail and upon receipt and inspection, should the item be deemed imperfect or defective, we will happily make arrangements to replace the item at our earliest convenience. Allergy Punk is not responsible for items sent to us and not received.

PLEASE NOTE: Items that have been customer damaged  will not be accepted for a store credit or refund.

Unfortunately, we cannot refund or exchange any items for change of mind or customer damage. Please read all item descriptions including sizes as they are very detailed. If you have any questions on a product, we would love to assist.   

If you are exchanging a defective item, we will cover the shipping costs of the delivery of your new item within Australia.  We apologise but we are unable to refund shipping costs. We are not responsible for items that are sent to us and not received. Allergy Punk is not responsible for the shipping expenses on International exchanges. We apologise for the inconvenience.

 

 PAYMENT

 We offer PayPal and Credit Card options 

Allergy Punk uses the EASY and SECURE payment platform PayPal.

Please note: this doesn't mean you need a PayPal account to continue your purchase. Select 'Pay with debit or credit card' once inside PayPal's checkout process. 

 You can use Visa, MasterCard, or American Express (and all cards accepted by Paypal) to make PayPal payments

And we also accept major credit cards via secure shopify platform, simply select preferred payment method at checkout


 

 School orders

If your school does not have credit card payment facility, we can also accept bank transfer or cheque payments. Please email us with your order details, and we can forward an invoice to your school or childcare centre. 

 

 PRIVACY POLICY 

Allergy Punk newsletter privacy policy:

If you sign up to our newsletter you have given your consent to receive news and product upates from us. If you decide you no longer wish to receive our email newsletters, simply unsubscribe at any time by clicking the 'unsubscribe' which is at the bottom of our email newsletter.  Please note we do not share or pass on any of your contact details with any third parties.

 

The information we collect
This notice applies to all information collected or submitted on the Allergy Punk website. The types of personal information collected at these pages are: Name, Address, Email address

The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

 

info@allergypunk.com.au